PRIVACY POLICY & DATA PROTECTION NOTICE (“PRIVACY POLICY”)

Play Town wishes to assure you that we are committed to ensure that your personal data is protected and not misused under the Personal Data Protection Act.

By registering your interest with us or by transacting or interacting with us whether at our premises, or through our phone lines, website or other channels of communication, you consent to the collection, processing, use, disclosure and retention (collectively known as “processing”) of your Personal Data (as defined below) by us and all persons involved in the provision of services by us.

The Privacy Policy is incorporated in the Conditions of Sale terms and conditions which are accessible at Play Town (the “Conditions of Sale”). All capitalised terms used and not defined herein shall have the respective meanings ascribed to them under the Conditions of Sale and its Appendices.

Collection of Personal Data

Your “Personal Data” which we process may include information which you have previously provided us with or may subsequently provide to us concerning your particulars: Name, NRIC, telephone numbers, address, email address, name cards, signatures, your images and those of your children, or any other information provided by you or obtained by us during your interaction with us.

Purposes of Processing

Your Personal Data may be processed for the following purposes (where relevant):

1. To respond to your queries or requests.

2. To process payments for purchase of our products or services.

3. To update you on any changes to our policies, terms and conditions and any other matters necessary or relevant to products and services provided to you.

4. To facilitate our service offerings.

5. For any disputes, claims or investigations relating to our service or facilities.

6. To provide marketing, advertising and promotional updates to our products and services.

7. For customer satisfaction surveys, profiling and analysing of product popularity and stability.

8. To monitor or improve our products or services provided to you.

9. To enable third parties to provide services to you on behalf.

10. For verification of identities to allow provision of necessary services.

11. To enforce our legal and/or contractual rights.

12. To deter, detect and investigate crime (e.g. theft, fraud, corruption etc.) For any purposes that is incidental or ancillary to the above purposes.

Data Security Policy

We endeavour to employ all reasonable means to protect your Personal Data. For Personal Data in physical form (e.g. paper documents), access will be on a “need to know” basis and all physical Personal Data will be kept secured (e.g. locked cabinets).

For Personal Data stored in a computer system or in a storage system, there will be authentication procedures in place, the use of firewalls and storing in secured databases.

Withdrawal of Consent

You can request to stop receiving communication or services from us, or any other kind of processing. Such withdrawals of consent can be:

* Partial (Example: individual requests that we stop processing a mobile number, but not email); or

* Complete (Example: an individual request that we stop processing all personal data).

Disclosure to Third Parties

In processing your Personal Data, we may disclose your personal data to the following third parties:

Subsidiary entities:

1. Any person/organization to whom we are compelled to do so under the law.

2. Any contractor, agent, or third party that provides or assists or facilitates us in mailing services, product services and repairs, processing product purchases, financial services, audit services, administrative services, IT technologies (e.g. data storage, data security), security services, insurance claims.

3. Third parties that assist us in providing service/responses to you/your requests.

Access/Enquiries/Requests/Complaints

If you wish to send in any queries or send in any notifications as indicated above, kindly contact us on support@playo.co.in

General

This Privacy Policy may be updated from time to time without prior notice to you. By continuing to communicate with us or by continuing to use our services following modifications, updates of amendments to this Notice, this shall signify your acceptance of such modification updates or amendments.